Help with setup, listening and your display.
Start with these simple checks. If you still need help, tell us what you see so we can understand the issue.
Wi-Fi or content not updating
- Check that your home internet connection is working on another device.
- Open MasjidFrame’s network settings and confirm it is connected to the correct Wi-Fi network.
- If you changed your Wi-Fi name or password, reconnect MasjidFrame with the new details.
No audio
- Check the volume and playback controls.
- Try a supported radio station to check whether the issue affects all audio or only one broadcast.
- A masjid may only broadcast at certain times. Check whether its stream is currently active.
Missing board information
Check the selected masjid and your internet connection. Notices and salaah times depend on the information supplied by the masjid’s feed.
Contact us
Include your MasjidFrame software version, the masjid or station selected, what happened and any message shown on the screen. A screenshot can help. Please do not send your Wi-Fi password.
For product enquiries and availability, use the same contact address: info@masjidframe.co.za.